No refunds
Maillo is a monthly subscription that you can cancel at any time, so we don't offer refunds, including for partial months or unused seats. If you remove seats partway through a month, the unused time is credited toward your future invoices; it isn't paid back.
Try before you pay
You can sign up, connect your domain and check that everything works before adding a payment method. We only ask for payment once your domain is verified.
Cancelling
An admin can cancel the subscription at any time: open Workspace › Billing in the Maillo app and choose Manage payment method and invoices, which opens Paddle's billing portal, or email us. Your workspace stays active until the end of the period you've already paid for, and you won't be charged again.
Your legal rights
Nothing in this policy limits rights you have under the law where you live. For example, consumers in the EU, UK and some other countries may have a statutory right to withdraw from a purchase within a set period. Where such a right applies, refunds are handled under Paddle's refund policy.
Payments by Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles billing questions, receipts and any refund request permitted by law. You can reach Paddle through the link in your receipt or at paddle.net.
Contact us
Questions about billing or cancelling: [email protected].